Returns & Refund Policy

At Hotpack Webstore, we strive for complete satisfaction with your home and packaging solutions. If you are not entirely happy with your purchase, you can return your items within 30 days of delivery provided they are in their original packaging.

1

Initiate a Request

Log into your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.

2

Prepare Your Package

Ensure the products are unused and placed in their original boxes with all labels intact to qualify for a full refund.

3

Ship the Items

Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing